Customer Support Executive
Job Description:
Job Summary
We are looking for a Customer Service / Support with experience in the fintech industry (US). The candidate will be responsible for handling inbound customer calls, resolving queries, and providing excellent customer support while maintaining high service standards.
Key Responsibilities
- Handle incoming customer calls professionally and efficiently.
- Resolve customer queries related to fintech products and services.
- Provide accurate information and timely resolutions to customers.
- Maintain proper records of customer interactions and follow-ups.
- Escalate complex issues to the concerned team when required.
- Ensure customer satisfaction and adherence to service quality standards.
- Coordinate with internal teams for issue resolution.
- Meet productivity, quality, and SLA targets.
Company Profile
--- is a specialized --- company having a team of CFA, CPA, MBA, and FRM-certified professionals with over 70+ years of combined experience. Our experts specialize in determining the business --- or asset ---, for transactional, accounting, taxation, regulatory, financing, complex securities, distressed asset resolution, litigation, insurance, strategic, planning, and operational purposes. Our solution-oriented mindset and compliant and practical approach have made us a preferred choice among our customers.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.